At the time of delivery: Customers are encouraged to inspect the items and may request a return or exchange in the following cases:
The item does not match the type, model, or specifications of the order placed or as displayed on our website at the time of purchase.
The order is incomplete or missing items.
We offer size and color exchanges. If the requested size or color is out of stock, customers may exchange for another item of equal or greater value.
After receiving the item, customers detect defects such as fabric scratches, missing buttons, or loose seams.
All returned/exchanged products must retain the original receipt (for in-store purchases) and product tags (for both online and in-store purchases).
2. Notification & Shipping Timeframe
Notification period:
Within 3 days from the date of receipt (for online orders) or invoice issuance (for in-store purchases). After this period, we regret that we will not be able to process any claims related to the above policy.
Return shipping period:
Within 7 days from the date of receipt (for online orders) or invoice issuance (for in-store purchases).
Return/exchange locations:
Customers can bring items directly to our store or request a pickup, where our team will arrange for a shipper to collect the item from your address.
3. Return & Exchange Fees
There are costs associated with returns and exchanges, depending on the situation:
If the return is due to a product defect (one that was not pre-notified by Highchic), we will cover 100% of the return shipping fee.
For size or color exchanges, a two-way shipping fee will be applied. Customers are responsible for one-way shipping, while Highchic will cover the other half.
For any feedback or concerns regarding product quality, please contact us via Instagram or our hotline: 0964 599 128.
Wishing you a delightful shopping experience with Highchic!
